So, I like to think of ordering things online as a numbers game. Once in a while you’ll receive a dud, and sadly this was that time. Think of this as the backstory, it has nothing to do with how I feel about the actual ink or color, but this information should be out there.
Update: Akkerman has told me that they have shipped out replacements for the damaged items. They have made it right π. I am grateful that this has had a happy ending and hope the new shipment comes in tact.
Due to the limited availability of the Dutch Masters collection at the time that I ordered, I decided to get it directly from the source, Akkerman. Www.vulpennen.nl/en not to be confused with pwakkerman.nl/en which is another luxury pen store. The ink took a while to arrive which I figured was normal since it was coming all the way from the Netherlands, however this is what the box looked like when it arrived.
The postman had even put it in a thin plastic bag to keep it together. My first thought was that the ink had leaked or something, but upon further inspection found that it was actually water. The entire package had somehow been submerged in water which made for a damp, smelly mess. I removed all of the items and disposed of the packaging, not wanting to risk mold.
The ink boxes were not in good shape as they were saturated, and when I opened the Dutch Masters inks, it looked like one of them had leaked, as the level was so disparate from the other.
The disparity was not in the top of the bottle as was suggested. Akkerman told me that I must have gotten one of the first run bottles, which means that I got 120ML instead of 140ML that they put in now. Whatever the truth is, the fill looks terrible and half full only adding insult to injury.
The other inks that I ordered, some which were meant as giveaways here were also saturated and it made me very sad that I could not put up another one tonight π¦
I contacted Akkerman right away and was basically asked to pay for the reshipment and only replace half of the damaged items. They told me I should have gotten a damage report from the post when I received the item, but that was impossible due to me not being home at the time of delivery. The attitude was not very helpful and I am hesitant to attribute it all to cultural differences. I will post updates as the story develops, but that is where its at now. I am awaiting a response to my latest email asking for a more fair resolution.
I hope no one else experiences this, and it is definitely something to keep in mind when ordering.
But! Now on to the fun part, the color!
I decided that my new Nakaya Naka-Ai would be the pen to try this with, the color matches so beautifully.
Line going down on 68GSM Tomoe:
ββ
β
Ink Blob:
No sheen, but this is an absolutely beautiful dusty rose purple. It has dramatic shading, and the flow is great. I have been looking for a color just like this to add to my collection. If it had sheen I think it would be perfect!
What do you think of the color? Buying ink can be a risky business, has anything like this ever happened to you?
January 13, 2017 at 3:34 pm
WHat a gorgeous ink! And how clever of you to buy a pen to go with it? π
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January 13, 2017 at 3:35 pm
Lol I know…I think there’s a heki-tanemuri colored ink out there that needs a pen too… ^_^
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January 13, 2017 at 3:56 pm
It’s a truly beautiful colour! Sorry about your bad experience. So far, I’ve been lucky with my ink deliveries, except the very first! A plastic bottle of Noodler’s (my only btw). The reason I bought it was because I’d been told it was so fast-drying, and I was just starting out. The plastic bottle had leaked. I didn’t even like it anyway, and threw it away.
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January 13, 2017 at 11:02 pm
Aww sorry to hear about that! It’s happened to me before but the seller has always made it right. I think that a customer should receive a presentable product :(. It is a beautiful color though!
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January 13, 2017 at 4:07 pm
The colour is wonderful. I’m sorry you had such a shoddy experience though. That customer service is really terrible. I once had a package of vintage books arrive completely sodden – like they’d been in a swimming pool – and the books inside were damaged. I found customer service from both the post office and the company were very wanting. At times like those it’s useful to remember that most companies get their customer service and policies right.
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January 13, 2017 at 11:03 pm
Did you have any recourse? Like cc company etc? I think it’s horrible when companies don’t stand behind their shipments, I bought it from there thinking I would be safe. I guess I was wrong!
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January 14, 2017 at 3:36 am
No, I didn’t in that instance. The post office and vintage book company just kept passing the buck between them. Thankfully I hadn’t paid much for the books.
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January 14, 2017 at 9:49 am
π¦
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January 13, 2017 at 4:09 pm
Uff, sorry for that experience! I once had a empty bottle of Iroshizuku delivered from Amazon, well, the cap broke during the transit and it was awful, but Amazon replace the bottle.
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January 13, 2017 at 11:03 pm
Amazon is amazing! I wish that they would stock these inks π.
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January 14, 2017 at 6:13 am
I’m very sorry you had trouble wit your package, but the color is lovely and I’m so glad to hear that they are making it right! Customer service is so incredible important. I can’t wait to try out more akkerman inks myself becaue I’m smitten with Hofkwartier Groen and need to get myself a full bottle of it soon.
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June 3, 2017 at 12:02 pm
Glad to see this has been made right for you. I don’t know where your located but it appears the US post office got hold of that package, but then again if they had, you would not have seen it for about 6 months, they would’ve lied to you about ever receiving it in the first place and then about a year later they would delivered to you a box of ink stained shards of glass, saying that’s exactly how it was given to them! It’s a very sad state of affairs.
Thank you though for sharing!
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June 3, 2017 at 12:03 pm
π¦ yeah it sure how it happened, but glad something could be worked out in a timely way!
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